Career Opportunities

A career at the USO is unlike any other - it is the perfect intersection of work and passion. It is a career that matters. For 80 years, the USO has been the nation’s leading organization to serve the men and women in the U.S. military and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side – and you can be a part of that. Do you want to join us in being a Force Behind the Forces?


Coordinator, Center Operations and Programs - Cleveland

The Coordinator, Center Operations and Programs is responsible for assisting with the with the day-to-day operations, programs, events and activities and supporting tasks related to administration and the center’s volunteer program.

Principal Duties and Responsibilities (*Essential Duties)

  • Answer and screen incoming telephone calls. Review and respond to email; resolve routine questions and problems; greet visitors.*
  • Serve as main point of contact with regard to collection, maintenance and organization of volunteer service records, including contact information, hours worked and formal/informal volunteer recognition. Provide training and guidance to volunteers, peers and management related to volunteer management system capabilities and their proper use.*
  • Supervise volunteers during assigned shift, ensuring that quality customer service and support is provided and staffing levels are consistent with service delivery standards.*
  • Assist with coordination of USO programs and events, including but not limited to Center operation and outreach programs located on and off US military instillations, creation of flyers, posters and calendars.

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